Privacy Policy

Overview

MayanChart is committed to treating personal information with care and transparency. This page is designed to explain, in straightforward language, what kinds of information may be collected, why that information may be used, and what choices may be available to you.

This Privacy Policy applies to the MayanChart website, any related mobile applications, and connected support or communication channels unless a different privacy notice is provided for a specific product or service.

Information we collect

We may collect information that you provide directly, such as when you contact us, request support, sign up for communications, submit forms, or interact with app features that require user input.

Depending on how the website or apps function, that information may include your name, email address, support message content, account-related details, or other information you choose to provide.

We may also collect limited technical and usage information automatically. This can include browser type, device type, operating system, language preferences, IP address, approximate location inferred from IP, referral source, pages viewed, session timing, and general interaction data.

How we use information

We may use collected information to operate, maintain, and improve the website, apps, and related services. This includes delivering functionality, responding to support requests, improving performance, diagnosing technical issues, and protecting service integrity.

Information may also be used to understand how people use the website or apps, evaluate content and feature performance, personalize certain experiences, send important service-related communications, and maintain records relevant to operations or legal compliance.

Cookies and analytics

Our website may use cookies, pixels, local browser storage equivalents, or similar technologies to support site functionality, remember settings, understand traffic patterns, and measure engagement.

We may also use analytics or measurement tools provided by third-party services. These tools may collect information such as page visits, click behavior, device data, browser type, and session duration to help us understand website performance and improve the user experience.

You may be able to manage cookies and similar technologies through your browser settings or, where available, consent controls presented on the website.

Sharing of information

We may share information with trusted service providers that help us operate the website or apps, host infrastructure, process communications, provide analytics, support security, or deliver technical services on our behalf.

We may also disclose information if required to do so by law, regulation, court order, or legal process, or when we believe disclosure is reasonably necessary to protect rights, safety, security, or property.

If our business or assets are involved in a merger, acquisition, financing, restructuring, or sale, information may be transferred as part of that transaction, subject to applicable legal obligations.

Data retention

We retain information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, resolving disputes, maintaining records, enforcing agreements, and meeting legal or regulatory obligations.

Retention periods may vary depending on the type of information, how it was collected, the nature of the relationship involved, and applicable legal requirements.

Data security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.

Even so, no internet-based service or storage system can be guaranteed to be completely secure. For that reason, we cannot promise absolute security of information transmitted to or through our services.

Your rights and choices

Depending on where you live, you may have rights regarding personal information, including rights to access, correct, delete, restrict, object to, or request portability of certain data, as well as rights related to consent.

You may also have choices regarding cookies, marketing communications, and certain uses of information. Where applicable, you can exercise these choices through browser settings, unsubscribe links, in-app settings, or by contacting us directly.

International users

If you access MayanChart from outside the country where our operations or service providers are located, your information may be transferred to, stored in, or processed in countries with different data protection laws than those in your jurisdiction.

Where required, we will rely on appropriate safeguards or lawful transfer mechanisms in connection with those transfers.

Children’s privacy

Our website and apps are not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children without proper authorization where required.

If you believe that a child has provided personal information through our services, please contact us so that we can review the matter and take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or service offerings.

When updates are made, we will revise the “Last updated” date on this page and may provide additional notice where appropriate.

Contact us

If you have questions about this Privacy Policy or how information is handled, please contact us through our support page.

Go to Support