We’re here to help
Need help with MayanChart or MayanChart AI? Reach out by email and we’ll do our best to point you in the right direction.
Email support
For all support questions, please email us directly. This is the fastest way to reach the MayanChart support team.
When possible, include the app name, device type, and a short description of the issue so we can help more quickly.
Help us help you faster
- Your app name, such as MayanChart or MayanChart AI
- Your device type and operating system version
- A short description of what happened
- Any error message you saw
- Screenshots if they help explain the issue
What to expect
We typically respond within 1–2 business days. Response times may vary during launches, weekends, holidays, or periods of high support volume.
If your message is about a bug, feature issue, or account question, adding clear details in your first email usually leads to a faster resolution.
Frequently asked questions
Quick answers for the most common support questions.
Which apps does this support page cover?
This page covers MayanChart, MayanChart AI, and related website support questions unless a separate support flow is provided inside a specific product.
What should I include in my email?
Please include the name of the app, your device type, your operating system version, and a short explanation of the issue. Screenshots are helpful when available.
How long does a response usually take?
Most support requests receive a reply within 1–2 business days, although timing can vary depending on queue volume and the complexity of the issue.
Can I report bugs or request features here?
Yes. You can use the support email for bug reports, feature suggestions, account questions, and general product feedback.
Do you offer phone or live chat support?
At this time, support is handled by email so requests can be tracked clearly and answered with the right context.
What if my issue is urgent?
Please email support@mayanchart.com with a clear subject line and include the app, issue type, and relevant details so the request can be reviewed quickly.
Send us a message
If you could not find the answer above, contact us directly and we’ll get back to you as soon as we can.